Refund policy

Last Updated: February 01, 2026

At Anwar Handloom, every saree and product undergoes careful inspection and quality checks before dispatch. As our creations are part of a premium, handcrafted, and designer collection, we follow a strict No Return & No Exchange Policy.

By placing an order, you acknowledge and agree to the terms outlined below.

 

1. No Return / No Exchange Policy

We do not accept returns, exchanges, or cancellations for the following reasons:

  • Change of mind after purchase

  • Personal preference regarding color or design

  • Incorrect or accidental orders

  • Size, fit, or styling expectations

We encourage customers to review all product descriptions, images, and videos carefully before placing an order.

 

2. Exception — Damaged or Defective Product

An exchange will be considered only if:

  • The product received is damaged, defective, or incorrect, and

  • You inform us within 7 days of delivery

In such cases, the exchange will be processed for the same or a similar product, subject to availability.
 No refunds will be issued under any circumstances for damaged products; only exchanges are permitted.

 

3. Damage Reporting Process

To request an exchange for a damaged or incorrect item, you must:

  • Contact us via email or WhatsApp within 7 days of delivery

  • Provide the following details:

    • Order number

    • Unedited unboxing video (mandatory)

    • Clear photographs showing the damage or incorrect item

Requests submitted without valid proof of damage or without an unboxing video will not be eligible for an exchange.

 

4. Conditions for Exchange Approval

An exchange will be processed only if:

  • The product is unused, unworn, and unwashed

  • All original tags, packaging, and saree folds are intact

  • There are no signs of perfume, stains, or fabric damage

Products that do not meet these conditions will not be eligible for exchange.

 

 

5. Items Not Eligible for Exchange

The following items and conditions are not eligible for exchange:

  • Minor color variations caused by lighting or screen differences

  • Natural variations inherent to handloom or handmade products

  • Fall, pico, or other finishing services

  • Custom-made, altered, or sale items

These characteristics are inherent to handcrafted products and are not considered defects.

 

6. Shipping for Exchange

  • In cases of verified damage, our team will share reverse pickup or return shipping instructions.

  • Exchanges will be initiated only after the returned product has been received and inspected.

 

7. Refund Policy

Anwar Handloom follows a strict No Refund Policy:

  • Refunds are not provided under any circumstances

  • Exchanges are permitted only in cases of verified damage

 

 

8. Contact Us

For exchange requests or customer assistance, please contact:

Anwar Handloom
Email: anwarhandloombanaras@gmail.com
Phone: +917905245377 , +91 9453832173
Store Address: A 39/156 S Saraiya Varanasi, Uttar Pradesh 221001

At Anwar Handloom, we respect craftsmanship and value customer trust. Our policies are thoughtfully designed to ensure fairness while preserving the integrity of our premium handcrafted collections.